Payment & Security

Here at TraderSupplies.co.uk we take online security very seriously. Our shopping system is protected using an industry-standard secure payment system and we are always here to help if you have any problems or concerns.

Please note, Trader Supplies is a trading name of Gavin Kenning Engineering. All payments made to Trader Supplies will appear on your card statement under the name Gavin Kenning Engineering.

Industry Standard Payment Protection

In order to protect your details our website utilises 128 bit encryption across a secure socket layer (SSL) coupled with a Sage Pay Payment Gateway and HSBC Bank. This is an industry standard used by banks and retailers throughout the world.
A SSL means that all of your personal information such as credit card details, name and address are encoded as they pass through our payment system. This encryption ensures that no one can read your information as it travels over the Internet.

Credit Card Security

We do not hold your credit card details on record. All payments are authorised through HSBC and Sage Pay who process all secure credit card transactions on our behalf. We may share your account name and address with Sage Pay in order to minimise the risk of fraudulent credit card use.

Look for Security

When you log in to your account or go to purchase your goods you’re placed into a secure environment where your data is encoded. This is shown by the padlock symbol in the bottom right-hand corner of your Internet Explorer web browser (Other browsers may show it elsewhere - please check their information for specifics). The padlock means that your personal information will be encrypted before it leaves your computer.

Using TraderSupplies.co.uk

Keep Your Password Safe by:

• not writing it down or storing your password on your computer.
• not giving anyone else access to your password. Trader Supplies will never contact you to ask you for this information – if you get an email or a phone call asking for this information, a fraudster is at work. If you believe this to be the case, please contact us as soon as possible.
• changing your password immediately if you think that someone else knows it – you can do this by logging in to your account and selecting the 'Change my account password' link from your account screen.

Make Sure Your Password is Secure
Choosing a ‘strong’ 6 to 15 character password is very important. Use a mix of letters and numbers (like c4t or d0g), that you can remember without writing down. And avoid using words that may be easy for others to guess, such as the name of a family member or pet.

Always Log Out
Always click ‘Logout’ when you’ve finished shopping with us, and always close your browser. This will prevent others from gaining access to your account online.

If You Think Something is Wrong
If you suspect that your account has been tampered with or have any other security concerns please contact us immediately on 01773 607505 or email us.