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Secure Shopping

Secure Shopping on TraderSupplies.co.uk

Industry standard secure payment processing system

Here at TraderSupplies.co.uk we take online security very seriously. Our shopping system is protected using an industry standard secure payment platform and we are always here to help if you have any problems or concerns.

In order to protect your personal details our website and phone order system utilises 256 bit encryption across a GeoTrust secure socket layer (SSL) coupled with a Sage Pay Payment Gateway and HSBC Bank who process payments on our behalf. This is an industry standard system used by banks and retailers throughout the world.
A SSL means that all of your personal information such as credit card details, name and address are encoded and protected as they pass through our payment system. This encryption ensures that no one can read your information as it travels over the Internet.


Additional protection against credit card fraud with 3D Secure (Verified by Visa and MasterCard SecureCode)

In addition to our secure payment processing system, we also make use of 3D Secure technology for website payments. 3D Secure is better known in the UK as MasterCard SecureCode, Verified by Visa or Lloyds TSB ClickSafe and is an additional layer of security that is designed to benefit you, the customer, by providing greater protection against the risk of credit card fraud. Click here for full details about 3D secure.


Fully PCI DSS compliant

We're fully PCI DSS compliant. This means that TraderSupplies.co.uk and our parent company, Gavin Kenning Engineering Ltd, meets the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard set by credit and debit card issuers for companies like ourselves that handle cardholder information. It means that we meet the appropriate level of security required of us which in turn helps to minimise the risk of credit card fraud both online, over the phone, and via our trade counter.
Not all companies are fully PCI DSS compliant but you can shop with TraderSupplies.co.uk safe in the knowledge that we are fully compliant and that we do everything possible to ensure that your shopping experience with us is as safe and secure as possible.


Be vigilant, always check for security

When you log in to your account or go to purchase your goods via TraderSupplies.co.uk you are always placed into a secure environment where your data is encoded. This is indicated by the padlock symbol in the bottom right-hand corner of your Internet Explorer web browser (other browsers may show it elsewhere - please check their information for specifics). The padlock means that your personal information will be encrypted before it leaves your computer.


Staying safe and secure while using TraderSupplies.co.uk

Keep your password safe by:

  • not writing it down or storing your password on your computer.
  • not giving anyone else access to your password. TraderSupplies.co.uk will never contact you to ask you for this information – if you get an email or a phone call asking for this information, a fraudster is at work. If you believe this to be the case, please contact us as soon as possible.
  • changing your password immediately if you think that someone else knows it – you can do this by logging in to your account and selecting the 'Change my account password' link from your account screen.

Make sure your password is secure
Choosing a ‘strong’ 6 to 15 character password is very important. Use a mix of letters and numbers (like c4t or d0g), that you can remember without writing down. And avoid using words that may be easy for others to guess, such as the name of a family member or pet.

Always log out
Always click ‘Logout’ (top left hand corner of the screen) when you’ve finished shopping with us, and always close your browser. This will prevent others from gaining access to your account online.

If you think something is wrong
If you suspect that your account has been tampered with or have any other security concerns please contact us immediately.