Old Privacy Policy (outdated as of May 24th 2018)
TraderSupplies.co.uk and our parent company Gavin Kenning Engineering Ltd (“we’ or “us” or “our”) is committed to protecting your privacy. Information that we collect about you is used in a strictly lawful manner in accordance with the Data Protection Act 1998 and subsequent revisions thereof. Our Privacy policy explains how we collect, use and protect information about you in the scenarios that are described in section 2 below. By taking any of the actions listed within that section, you agree that we may collect and use your information in the ways described in this privacy policy.
Our privacy policy is split into the following sections:
- Who we are
- How we collect information
- What we use your information for
- Sharing your information
- Cookies
- Your information
- Changes to our privacy policy
- Security and storage of information
- Links to other websites
1. Who we are
TraderSupplies.co.uk is a trading name of Gavin Kenning Engineering Ltd. We are a limited company registered in England and Wales under company number 7728778, VAT number 125625383. Our registered office is Gavin Kenning Engineering Ltd, Whites Close, Nix's Hill Industrial Estate, Somercotes, Derbyshire, DE55 7RB.
Please click here for details of how to contact us.
2. How we collect information
We will collect information from you if you:
- Register to use our website; this will include your name, address, email address and telephone number.
- Place an order for products or services on our website, this will include your name (including business name), address, contact details (including telephone number and email address) and your payment details.
- Complete online forms, take part in surveys, post reviews, post on any blogs, enter any competitions or prize draws, download information such as product instruction manuals, or participate in any other interactive areas that appear on our website or which we offer to you from time to time.
- Provide your contact details to us when registering to use our website.
- Contact us offline for example by telephone, fax, email or post.
- Visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies. See section 5 for further details about cookie usage.
3. What we use your information for
We will use your personal information to provide any information on services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.
We may use your personal data for internal purposes such as auditing, data analysis, and research to improve TraderSupplies.co.uk products, services, website, and customer communications.
If you enter into a prize draw or competition, we may use the information you provide to administer those programmes.
We may also use your information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important and sometimes critical, you may not opt out of receiving these communications.
Marketing
If you opted to sign up to the TraderSupplies.co.uk newsletter, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We do not share your information with third parties for marketing purposes under any circumstances whatsoever. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to stop us from sending you promotional information please contact us in writing or click the unsubscribe link at the bottom of any TraderSupplies.co.uk promotional email.
4. Sharing your information
We do not share your information with third parties for marketing purposes under any circumstances whatsoever. However we may share your information:
- If we are required to do so by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
- With third party businesses with whom we are collaborating to provide a service to you, so that this service can be provided. For example, our selected delivery partners that deliver your order.
- With third parties which supply services to us or which process information on our behalf (for example, payment providers and website hosts where relevant). These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes.
- With another organisation if we sell or buy (or negotiate to sell or buy) any business or assets.
- With another organisation to whom we transfer our agreement with you.
- With our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.
5. Cookies
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket as well as to provide general usage information to the owners of the site.
There are different types of cookies:
- Session Cookies: we use session cookies on our website to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may contain your customer account number, company name and email address. These session cookies are deleted when you close your browser.
- Persistent Cookies: persistent cookies enable our website to remember who you are and your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser.
Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website. This helps us make our service to you better.
We also use cookies and similar software to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These cookies only collect limited information which does not identify particular individuals.
We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
How to disable cookies:
Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website. The table below contains details of all cookies that are used on this website. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website, www.youronlinechoices.co.uk.
| Cookie name | Cookie description | Cookie purpose |
| CART | Store Functionality | The association with your shopping basket |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly | |
| COMPARE | The items that you have in the Compare Products list | |
| CURRENCY | Your preferred currency | |
| CUSTOMER | An encrypted version of your customer id with the store | |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store | |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to | |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID | |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not | |
| FRONTEND | You sesssion ID on the server | |
| GUEST-VIEW | Allows guests to edit their orders | |
| LAST_CATEGORY | The last category you visited. | |
| LAST_PRODUCT | The most recent product you have viewed | |
| NEWMESSAGE | Indicates whether a new message has been received | |
| NO_CACHE | Indicates whether it is allowed to use cache | |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site | |
| POLL | The ID of any polls you have recently voted in | |
| POLLN | Information on what polls you have voted on | |
| RECENTLYCOMPARED | The items that you have recently compared | |
| STF | Information on products you have emailed to friends | |
| STORE | The store view or language you have selected | |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies | |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed | |
| WISHLIST | An encrypted list of products added to your Wishlist | |
| WISHLIST_CNT | The number of items in your Wishlist | |
| (_utmc | Google Analytics | We use Google Analytics cookies to analyse how people use our website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can find out more about this service at www.google.com/analytics. |
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Third party cookies
- Google Maps: in some sections of our site, we use Google Maps to allow you to search by location. To learn more about how Google uses this information, please visit www.google.co.uk/intl/en/policies/privacy.
- YouTube: we may embed videos from a YouTube channel and this may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit www.google.co.uk/intl/en/policies/privacy.
6. Your information
If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us using the details on our contact page. If you request a copy of your information you will need to pay a statutory fee which is currently £10.
7. Changes to our privacy policy
We may change our privacy policy from time to time. We will always update the privacy policy on our website, so please try to read it when you visit the website.
8. Security and storage of information
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Some communications sent over the internet, such as email, may not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of such communications that are transmitted to our website via an internet or similar connection and any transmission of data to our site is at your own risk.
If we have given you (or you have chosen) a password to access certain areas of our website, please keep this password safe - we will not share this password with anyone.
9. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites that we do not own or manage. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Thank you for visiting TraderSupplies.co.uk. Please don't hesitate to contact us if you have any further questions or queries.
