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Cancellations, Returns & Refunds

Our returns section aims to answer the majority of questions that customers have about returns. If you are unable to find the answer you are looking for then please contact us.

 

Order Cancellations

You can cancel your order up until the point at which it is dispatched from the TraderSupplies.co.uk warehouse. Please make a note of your invoice or order number and contact us as soon as possible as all orders are treated as high priority and can frequently be dispatched within 1 hour of being received.
If you would like to cancel your order after it has been dispatched then please follow the returns process below.

 

Returns

In all cases, please contact the TraderSupplies.co.uk sales support team to notify us that you intend to return an item. You can help speed up the process by quoting the invoice or order number to which the return relates.

No fault returns:
We allow customers up to 14 working days to return an order.
Items must be returned to TraderSupplies.co.uk in their original condition and original packaging.
The customer is responsible for the return of goods to the TraderSupplies.co.uk warehouse, we regret that this includes the cost of delivery and packaging which is a direct cost and cannot be refunded unless the return is a consequence of our own error.

Return of faulty goods:
If a product should fail within 14 days of receipt (or within the product's advertised warranty period if such a warranty is explicitly advertised in a product description on TraderSupplies.co.uk) then you may return the item for a full refund or replacement providing that:

  • the product is in otherwise "as new" condition with no signs of misuse.
  • the product is complete with any accessories, original box, packaging and, if applicable, the instruction manual.

In the case of the return of faulty goods, TraderSupplies.co.uk will arrange for the collection of your goods or will provide a prepaid envelope for you to return the goods free of charge.

Items that are damaged on arrival:
If a product arrives damaged then you may return the item for a full refund or replacement providing that:

  • the product is in otherwise "as new" condition with no signs of misuse.
  • the product is complete with any accessories, original box, packaging and, if applicable, the instruction manual.
  • you contact us within 3 working days of receiving your delivery.

Please note that failure to follow any of the above guidelines may invalidate your claim.

Incorrect or missing items:
We are only human and unfortunately mistakes do occasionally happen. If an order arrives that is incorrect or missing items then please contact the TraderSupplies.co.uk sales support team within 3 working days of receiving your delivery and we will endeavour to resolve the problem to your satisfaction. Please note that failure to contact within 3 working days may invalidate your claim.

 

Refunds

Upon receiving returned goods a full refund will be issued providing that:

  • in the case of a 'no fault' return, the goods are returned in their original condition and original packaging.
  • in the case of a 'faulty goods' return, the goods, when tested, are proven to be faulty.
  • in the case of a 'damaged on arrival' return, the goods are returned in otherwise "as new" condition with no signs of misuse.

Please note, all refunds may take up to 7 working days to be credited back to your account.